Customer Excellence Returns to Web Site Hosting!

For those of you with Web sites, you probably know what a "host" is. It's a company that provides a location, or address, on the Internet where your Web site resides.

In other words, just like a physical business needs an address, so does a Web site. You can't have a Web site and just "stick it up" on the Web. Unless you want to set up your own server, you have to go through a hosting company who gives you that address, including server space and bandwidth, that enables the search engines and visitors to find your site.

Let's look at some common problems we often have with hosting companies:

  • You can never find an actual person to talk to! They may have a 24-hour customer service line open, but you can never get through to a real person.

  • Hosting companies often think that the "lowest price" will always get the sale, but they fail to realize that what people really want is excellent customer service, servers that are up almost 100% of the time, and a variety of services that come with the hosting package.

  • Many hosting companies don't provide any other functionality other than Web site hosting. They don't provide a "control panel" full of goodies such as PGP secure e-mail, shopping carts, log analysis, database creation, etc.

  • Guess what? Technical support people often don't make the best "customer support" people. They may be technical gurus, but their main interest lies in their high tech servers and other functionality, rather than solving the simple problems of their customers.

In other words, weak customer service is a major problem with the majority of hosting companies these days. Solution:

I recently had the pleasure of being introduced to Combustion Hosting Company, and to say I was impressed is a vast understatement.

Here are some things that struck me as unbelievable. When the phone rings, whoever answers the phone is required to stand up to answer it and talk. After all, the sheer act of standing up requires that they're alert and are listening to your problems and concerns. And, you actually speak to a "real" person!

With Combustion, if you have a problem, they don't just "tell" you how to solve it, they solve it for you! Also, their services certainly aren't limited to "hosting." They can set you up with an account to where you can access the Internet through local access numbers no matter where you travel.

Their prices are extremely reasonable -- much better than I had been paying previously. Plus, the "extras" I've received by going with Combustion are amazing.

But the one thing that makes Combustion shine over most Web hosting companies is their devotion to providing good customer service, and this is an area in which they truly excel.

So, if you're in the market for a new Web site, or if you aren't pleased with your current host, consider Combustion Hosting. It will be one of the smartest moves you could ever make for your Web site. http://www.combustionhosting.com/moreinfo

If you want further proof as to the benefits of using Combustion, read: this article.

About The Author

Robin Nobles is the Co-Director of Training of Search Engine Workshops with John Alexander. They teach 2-day beginner, 3-day advanced, and 5-day all-inclusive "hands on" search engine marketing workshops in locations across the globe. She also teaches online search engine marketing courses through http://www.onlinewebtraining.com, and she's a member of Wordtracker's official question support team. With partner John Alexander, she's co-authored a series of e-books called, "The Totally Non-Technical Guides to Having a Successful Web Site." And, they opened a networking community for search engine marketers called The World Resource Center for Search Engine Marketers.

robin@searchengineworkshops.com

In The News:


Ex-eBay chief seeks to reclaim name in cyberspace
The Associated Press - 3 hours ago
Hall, a Democrat who described himself as a paid political writer and media consultant, said he registered the domain names for less than $10 apiece. ...
Ex-eBay chief seeks to reclaim name in cyberspace San Jose Mercury News
all 92 news articles

New York Observer

Condé Nast to Cityfile: Please Return Our Editors' Domain Names
New York Observer, NY - 7 hours ago
by Irina Aleksander on January 8, 2009 Since its inception, the gossip Web site Cityfile has been buying the domain names of powerful New Yorkers, ...
Conde Editors Get Their Precious Domain Names Back Gawker
all 4 news articles

Ping Golf Loses Ping.me Domain Name Arbitration
Domain Name Wire, TX - 7 hours ago
Pingify didn’t profit from this, and most registrars place similar parking pages on customers’ domain names. The panel didn’t seem to care that this was a ...

Negotiating the Domain Name Thicket
E-Commerce Times - Jan 7, 2009
By Jim Offner An Internet domain name can make or break a business, so choosing wisely is critical. Even pricey names may offer value that far exceeds a ...

Gambling911.com

Appeals court set to rule on Kentucky effort to seize domain names
Computerworld, MA - Jan 6, 2009
The appeals court is deliberating whether to uphold a lower court's approval of a state plan to seize Internet domain names belonging to 141 online gambling ...
Kentucky Online Gambling Domain Name Ruling Will Be Unenforceable Casino Gambling Web
2008 Year in Review: Kentucky Internet Gaming Squabble PocketFives (press release)
Kentucky Gambling Row Rages On Online Casino Reports
all 10 news articles

INTERNET LAW - Domain Name Disputes Involving Automobile Manufacturers
IBLS INTERNET LAW (subscription), CA - Jan 7, 2009
The World Intellectual Property Organization (WIPO) Arbitration Panels frequently find likelihood of confusion where domain names incorporate automobile ...

101domain Releases New Site, Services - Including ...
PR Web (press release), WA - Jan 7, 2009
Today 101domain.com launched a freshly-overhauled website along with a portfolio of new services, including internationalized domain name (IDN) registration ...

Domain Name Wire

Top Level Domains in 2008 - ME Domain Has The Fastest Growth 2008
OnlineCasino.org - 5 hours ago
Purchasing domain names, setting up of sites and new branding are all happening at world record pace, a pace that has caught many by surprise. ...
.Me Domains Getting Developed...Slowly Domain Name Wire
all 2 news articles

Companies Have Fiduciary Responsibility to Lock Down Domain Names
Domain Name Wire, TX - Jan 7, 2009
It would seem that protecting domain names — especially mission critical ones like CheckFree.com, Dell.com, Amazon.com, and ATT.com, would fall under that ...

What to consider when choosing domain names
SmartBrief, DC - Jan 6, 2009
When acquiring domain names, think beyond just the company name, and get some that take into account geography and what you sell, an expert advises. ...
domain names - Google News


PARLOT.COM: Turnkey Money Making websites

Tips and Tricks To Getting Top Money for your Domain Names

Would you like to be that lucky person who sells... Read More

What You Need to Know About Choosing A Domain Name

Aside from the nuts and bolts of where to register... Read More

How to Choose the Right Domain Name for Your Company

As the editor of DomainNameWire.com, I'm frequently e-mailed by people... Read More

Public Domain Works Are Closer Than They Appear

Searching for public domain works can be a tedious job... Read More

The Power of Domain Names in Marketing

Purchasing your own domain is inexpensive and very effective for... Read More

Signing up for a Domain Name? Consider Private Registration

A plethora of websites exists to register a domain name.... Read More

Information on Domain Names

It's been two years since John started his online business.... Read More

How To Choose The Best Domain Name

In this article we are going to look at the... Read More

Domain Names Explained

If you are totally new to the internet then you... Read More

A Little Secret About Public Domain Treasures

I bet this little secret is going to get YOU... Read More

A Very Simple 3 Step Process To Find That Perfect Domain Name Using Some Free Online Tools

So you finally decided you want your very own home... Read More

How To Boost Affiliate Profits Using Secret Domain Tricks

Want to increase your affiliate link click-through rates and profits?Then... Read More

.info Freedom Frenzy

Whether you're someone that registers domain names on a regular... Read More

How To Really Profit from Domain Names

Have you heard about domain names that sold for over... Read More

A Guide to Sell Your Domain Name Quickly

Everyday I read this question on different forums "how I... Read More

How To Make Great Money Part Time Buying And Selling Domain Names - Part One

This truly is the business to get into in 2005.... Read More

Think All the Good Domain Names are Taken?

Have you heard of the other tlds (top leve domains)... Read More

Domain Parking Explained

Domain names are being snapped up all the time so... Read More

Choosing a Domain Name - One of the First Stops for Your New Website

So, what is a domain name, or simply a domain?... Read More

Domain Squatting Explained

The one thing that annoys me most about the topic... Read More

Get Your Own Domain Name Or Die Online

Would you buy from someone with an "@yahoo.com" e-mail address?... Read More

The Sub-Domain - An Affiliates Friend

It's surprising, at least to me, the amount of Affiliates... Read More

How to Win Expired Domains

Every day thousands of expired domain names come back onto... Read More

The Growth of ru-Domains

The registry of ru-domains reports, that the number of domain... Read More

Protecting Your Domain Names

Domain Dispute is no longer news unless a Madonna or... Read More