Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business.

1. Treat your customers like royalty.

Hire a customer service representative to greet your customers upon arrival, and offer a coat check service so that customers can comfortably get to know you, your employees, and your place of business

2. Provide valet parking.

Providing valet parking can greatly improve access to your establishment when parking is limited or on days when the weather is challenging. (Note: Tips should not be accepted.)

3. Make a wait enjoyable.

If a customer has to wait, offer a cup of hot coffee, latte, or a glass of sparkling water, a comfortable chair, and a choice of current magazines. (Make sure to update your magazines frequently.) Every ten minutes, have a customer service representative update the customer on the status of their wait.

4. Provide a concierge service.

By adding a concierge service, you can provide added value to your customers "on the spot." Support your clients by making lunch or dinner reservations, making an appointment for a hair cut, providing a list of local attractions, or helping the customer find the one special item that is not offered by your business.

5. Call your customers every Monday morning.

Call your customers every Monday morning at the same time. Call to simply say "hello" and to check in. Ask how things are going, if there is anything you can help with, or what is new in his/her life or business. Share ideas, laughter, and support. It works!

6. Provide "Same Day" or Overnight delivery service.

In today's business world, quick service means happy customers and increased profits. By offering a same day delivery service or overnight via Fed Ex or Airborne Express, you will speed up your profits by providing your goods and services FAST!

7. Call customers on days of celebration.

Keep a file of birthdays, anniversaries, milestones, and special events (graduations, weddings, Bar Mitzvahs,) and call the customer on these special days to say "Congratulations...I am thinking of you on this special day."

8. Provide a voice mail "Tip of the Day."

Make the most of voice mail and answering machines by posting a message that says "WOW!" Include a "tip of the day" on your message tape, which can prove to be highly entertaining and educational to callers, as well as a credibility and rapport builder for you.

9. Provide a cookie service.

One day each month, deliver home-baked cookies to your customers. chocolate chip or shortbread cookies are always popular. This service can be outsourced to a bakery who has a reputation of high quality, and a strategic alliance will be formed in the process.

10. Dazzle the kids!

Dazzle the kids and keep them happy while the parents do business by providing a highly creative "kids corner." Stack this area with games, coloring books, toys, and entertainment. During peak business hours, hire a magician, storyteller, musician, or balloon artist to provide a high level of interaction and pure FUN...will keep everyone happy and "coming back for more."

About The Author

Bea Fields, Southern Pines, NC, USA

bea@fivestarleader.com

http://www.fivestarleader.com

Bea Fields is an Executive Coach and a Certified Guerrilla Marketing Coach. She is also a Consultant, Trainer, Public Speaker and author of the Five Star Leader e-course. Her area of expertise is that of Leadership Development and Marketing for Executives, Managers, Small Business Owners, and Political Leaders.

---

PARLOT.COM: Turnkey Money Making websites

One Critical Question to Ask Yourself Every Day

What happened to the old saying, the customer is always... Read More

Stand Out in Business the Write Way

When was the last time you received a handwritten note... Read More

Clients - What They Want from You

A growing number of individuals are finding themselves called to... Read More

You MUST Sweat the Small Stuff

It's The Little Things That Make or Break a Small... Read More

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer

It's a salesperson's worst nightmare- the phone call that comes... Read More

Basic Levels of Consumer Integrity that Presently Permeates Society

Reality is not always pretty. But here is a tad... Read More

Customer First Customer Service

The world of customer service is rapidly changing. Thirty years... Read More

Doesnt Anybody Work Here? Nametags Impact Employee Communication

Walmart was the first business to require all its employees... Read More

Writing The Book On Great Customer Service

Q: One of the big chain bookstores recently opened up... Read More

Absence Makes the Heart Grow Fonder

However, in the world of business, this cliché may not... Read More

The Logic of Emotion!

Homebuyers are an interesting study. Watching people make their home... Read More

Adjustment DENIED

It's just a simple thing ? I bought a new... Read More

Reducing Customer Resistance to Your Product or Service

Resistance has to do with putting up blocks that prevent... Read More

Under Promise & Over Perform: The Art of Managing Customer Expectations

I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More

Client Service as a Competitive Advantage

As someone who has been heavily involved facilitating strategic planning... Read More

Revealed ? A Simple Formula For Success! Exceeding Expectations

Delight = Customer Expectation plus 1. This was the simple... Read More

CEM Can Improve Customer Loyalty

'A 5 percent increase in customer retention increases profits by... Read More

To Complain and Win! - My Personal Recipe

Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More

Customer Service Consultants

When all else fails in your company to meet the... Read More

The 3 Rs of Customer Service

What I am about to tell you may seem very... Read More

When the Customer Demands: Give a Discount or Lose the Order

Periodically every sales person encounters the customer who refuses to... Read More

How to Provide Instant Customer Service

Customer service is an essential component of any business. Clearly,... Read More

Listen to Suggestions

If you are up to your ears in a stressful... Read More

CRM = Customers (dont) Really Matter

CRM was supposed to bring companies closer to their clients.... Read More

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer... Read More