Stand Out in Business the Write Way

When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when. Handwritten notes have become almost extinct in the business world. So if you are looking for ways to stand from the crowd, to be noticed by your colleagues and clients, try putting pen to paper whenever you have the slightest excuse.

There are few acts more impressive than handwriting a letter or a note to someone with whom you do business or would like to. Most people think that writing notes by hand requires extra time and effort. Ironically, it can be quick and painless if you do it frequently and follow these tips:

1. Have writing supplies close at hand. Store stationery and stamps in the most convenient place in your desk. When you need to send a note, all you have to do is reach for your stationary, dash off a few lines, address the envelope, put the stamp in place and mail it.

2. Keep your message brief. These are notes so you only have to come up with three or four sentences. If you attempt to compose more than a few lines, writer's block is liable to set in and you will never get past "start."

3. Develop a system. Before you head out of the office to a business meal or function that someone else is hosting, address an envelop to your host. It will be a breeze to jot down your short message when you return.

4. Use the appropriate professional stationary. Both single-sided correspondence cards and fold-over notes with the company name or logo imprinted on them are business-like and will represent you and your organization well.

5. Poor penmanship is no excuse unless your handwriting is totally illegible. The person who receives your note will appreciate your thoughtfulness and will not be grading your handwriting. If your penmanship does not meet your standards, it is never too late to improve. There are numerous resources at your library or on the Internet to teach you to write legibly.

6. Use any occasion to get noticed with a note. A few of those instances are when...

You have received a gift

You were a guest in someone's home

You were hosted to a meal

You received a business favor

You are replying to an invitation

You are sending condolences

You want to offer congratulations

You need to apologize

7. Make your message timely. Whether you are sending a note of appreciation, congratulation or condolence, do it as quickly as possible. A thank you should go out within 24 to 48 hours. However, don't forgo sending a note because you think too much time has elapsed. There is no definite statute of limitations on appreciation.

8. Understand that e-mail is not a substitute for the personal handwritten message. The Internet is fast, efficient and remote. If you are corresponding by e-mail immediately following a meeting with a business associate, include your expression of gratitude, but don't let that stop you from sending a second message by ground.

Successful people pay attention to the details and look for ways to build better business relationships. When you take the time to send handwritten notes, you will stand out from the crowd for all the right reasons. Your next big sale or job promotion may came about as a result of your doing business just a little differently.

(c) 2005, Lydia Ramsey. All rights in all media reserved.

Lydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author of MANNERS THAT SELL - ADDING THE POLISH THAT BUILDS PROFITS. She has been quoted or featured in The New York Times, Investors' Business Daily, Entrepreneur, Inc., Real Simple and Woman's Day. For more information about her programs, products and services, e-mail her at lydia@mannersthatsell.com or visit her web site http://www.mannersthatsell.com.

In The News:


Bouygues Telecom Deploys Verimatrix Content Security for IPTV Service
MSNBC - 5 hours ago
Its ambition is to be the "preferred brand of personal communication services" thanks to a continuous focus on superior customer service. ...

Business Wire (press release)

NEW Troubleshooting Tools Revolutionizing Customer Service
Business Wire (press release), CA - 12 hours ago
(BUSINESS WIRE)--NEW Customer Service Companies, Inc. (NEW), the leading provider of extended service plans and buyer protection programs for consumer ...

Canada.com

LG Electronics Strengthens Focus On Innovation Customer Service ...
YTN, South Korea - 52 minutes ago
“Through continuous improvement in all aspects of customer service, we are striving for best-in-class performance in 2009. ...
LG unveils TVs, deals; vows to keep spending guardian.co.uk
LG shuns recession in 2008, credits handset sales at CES 2009 T3
LG to Focus on Customers in '09 TMCnet
Reutersall 64 news articles

Norwegian Cruise Line Selects Omniture to Provide a More ...
CNNMoney.com - 12 hours ago
... a more intuitive site experience for customers and better tools to help travel partners maximize their sales, marketing and customer service efforts. ...
Omniture Snags Norwegian Cruise Lines techrockies.com
all 10 news articles

Avaya Receives 2008 Product of the Year Award Presented by ...
MSNBC - 5 hours ago
"More than ever, ensuring a high level of customer service is critical to a financial company's ongoing success," said Greg Billings, vice president, ...

Cricket, Convergys ink multi-year deal
Bizjournals.com, NC - 14 hours ago
San Diego-based Leap provides wireless services through its Cricket subsidiary in 30 states. Cincinnati-based Convergys (NYSE: CVG) focuses on customer ...
Leap Selects Convergys for Long-Term Managed Services Agreements WELT ONLINE
Leap teams with Convergys for managed services Prepaid Reviews
Cricket deploys Convergys' BSS/OSS billing system Telecompaper
TelephonyOnline - RTT Newsall 28 news articles

Fish and fun: It's all about customer service
Le Mars Daily Sentinel, IA - 6 hours ago
By Magdalene Landegent That's according to Joe Constance, the speaker who led seminars in Le Mars on customer service and building positive attitudes at ...

FreshDirect takes a new approach to customer service
InternetRetailer.com, IL - 5 hours ago
58 in the Internet Retailer Top 500 Guide, says business is good despite the deepening recession because of new customer service initiatives the company ...

Great customer service: Carrabba’s
Albany Times Union, NY - 8 hours ago
I thought I lost all hope for good customer service after the holiday season we had. I don’t even want to count the horrific dining experiences when ...

Call center company plans cuts | KXNet.com North Dakota News
KXMC, ND - 9 hours ago
Faehling said the cuts will come mainly from groups that don't provide direct customer service. Customers for SEI's customer service and sales support ...
SEI employees to see severe cuts Grand Forks Herald
all 9 news articles
customer service - Google News


PARLOT.COM: Turnkey Money Making websites

What To Do When Youve Blown It

It's bound to happen sooner or later ? yes, even... Read More

Turning Customer Mistakes Into Raving Fans

When you make a mistake with a customer, should you... Read More

Customer Service, the Internets Primary Neglected Business Concern

Customer service is everything to a business. Just look at... Read More

Putting The Serve Back Into Customer Service

Good service is easy to spot and hard-to-find. Mediocre service... Read More

Customer Service and Marketing that Works

Go into many businesses today and try and get service,... Read More

The Art of Giving Great Service

Sales is tough to get right, and depends on retaining... Read More

When the Customer Demands: Give a Discount or Lose the Order

Periodically every sales person encounters the customer who refuses to... Read More

How to Retain Your Customers the Dish Network Way

Customer retention is vital to a business. If you cannot... Read More

Clients - What They Want from You

A growing number of individuals are finding themselves called to... Read More

Five Ways To Wow Your Client

Running a business is about providing goods and services to... Read More

What Type Of Software Is This?

The other day while at the book store, I came... Read More

Marketing as a Spiritual Practice

"Marketing as a spiritual practice." It sounds contradictory ? how... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you... Read More

Customer Satisfaction Is Your Business

Regardless of what business you are in - you are... Read More

What Every Employee Should Know About How to See Customers Problems from Their Creative Side

Customer Service is a blessing and a curse; a blessing... Read More

4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business,... Read More

Top 10 customer service tips

1. Hire people who have a service attitude. Some people... Read More

Whats The Customer Service Buzz About Your Business?

If you're a regular reader of my column you know... Read More

CEM Can Improve Customer Loyalty

'A 5 percent increase in customer retention increases profits by... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the... Read More

If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!

First of all let's look at what customer service is... Read More

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing

It is important to remember that the customer doesn't necessarily... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

How Do You Create Customer Loyalty?

Another sad fact of life is that these days, very... Read More