Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Fast forward to the 21st century. We have a different view of the world. We now recognize that the pie is big enough for all of us. As Cavett Robert, co-founder of the National Speakers Association, said "The number of slices of pie is only limited by the size of the pie. Just make the pie bigger!" (paraphrased)

So how can you and your competitors create deals that benefit both of you - and your clients? Here are a few ideas:

1. If your competitor sells a product that is similar to yours, joint venture on a mailing to the list of people who have already purchased their product. You can offer your product and share in the profits. People in a target market are rarely satisfied with one item; instead, they will continue to buy items that are similar.

2. If your competitor publishes a book, ebook, or website, ask them to refer people to your site as a resource site. This can be included in their product or as a follow-up email to their clients.

3. If you offer a member site, ask your competitor to refer people to your site - for an affiliate commission. For example, SellYourBrain.com is a member site that helps people finish information projects like ebooks. The natural competitors are ebook authors who tell people how to write ebooks. However, by their referring their purchasers to SellYourBrain, the client is more likely to finish their ebook - making the ebook author look better in their eyes.

4. In turn, offer your competitor's product for sale on your member site. Again, SellYourBrain offers a monthly discount coupon good toward the purchase of ebooks on how to write ebooks.

5. When you're interviewed for a story about your product or service, offer to give the reporter related resources. The reporter will love having additional people to round out the story and your competitors will appreciate your referral. You come out as the hero to both groups.

Joel Christopher, noted online list-building expert, uses the phrase "co-opetition". That's a good word to adopt. Look for ways to build cooperation with your competition - so that your clients and prospects are the winners.

Dr. Jeanette Cates is an Internet strategist who works with experts who are ready to turn their knowledge and their websites into Gold. Her reputation as a speaker and trainer has earned her the title of The Technology Tamer. Jeanette shares her news and views in OnlineSuccessNews.com

In The News:


Bouygues Telecom Deploys Verimatrix Content Security for IPTV Service
MSNBC - 6 hours ago
Its ambition is to be the "preferred brand of personal communication services" thanks to a continuous focus on superior customer service. ...

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NEW Troubleshooting Tools Revolutionizing Customer Service
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(BUSINESS WIRE)--NEW Customer Service Companies, Inc. (NEW), the leading provider of extended service plans and buyer protection programs for consumer ...

Canada.com

LG Electronics Strengthens Focus On Innovation Customer Service ...
YTN, South Korea - 1 hour ago
“Through continuous improvement in all aspects of customer service, we are striving for best-in-class performance in 2009. ...
LG unveils TVs, deals; vows to keep spending guardian.co.uk
LG shuns recession in 2008, credits handset sales at CES 2009 T3
LG to Focus on Customers in '09 TMCnet
Reutersall 32 news articles

Norwegian Cruise Line Selects Omniture to Provide a More ...
CNNMoney.com - 12 hours ago
... a more intuitive site experience for customers and better tools to help travel partners maximize their sales, marketing and customer service efforts. ...
Omniture Snags Norwegian Cruise Lines techrockies.com
all 10 news articles

Avaya Receives 2008 Product of the Year Award Presented by ...
MSNBC - 6 hours ago
"More than ever, ensuring a high level of customer service is critical to a financial company's ongoing success," said Greg Billings, vice president, ...

Cricket, Convergys ink multi-year deal
Bizjournals.com, NC - 15 hours ago
San Diego-based Leap provides wireless services through its Cricket subsidiary in 30 states. Cincinnati-based Convergys (NYSE: CVG) focuses on customer ...
Leap Selects Convergys for Long-Term Managed Services Agreements WELT ONLINE
Leap teams with Convergys for managed services Prepaid Reviews
Cricket deploys Convergys' BSS/OSS billing system Telecompaper
TelephonyOnline - RTT Newsall 28 news articles

Fish and fun: It's all about customer service
Le Mars Daily Sentinel, IA - 7 hours ago
By Magdalene Landegent That's according to Joe Constance, the speaker who led seminars in Le Mars on customer service and building positive attitudes at ...

FreshDirect takes a new approach to customer service
InternetRetailer.com, IL - 6 hours ago
58 in the Internet Retailer Top 500 Guide, says business is good despite the deepening recession because of new customer service initiatives the company ...

Great customer service: Carrabba’s
Albany Times Union, NY - 9 hours ago
I thought I lost all hope for good customer service after the holiday season we had. I don’t even want to count the horrific dining experiences when ...

Call center company plans cuts | KXNet.com North Dakota News
KXMC, ND - 10 hours ago
Faehling said the cuts will come mainly from groups that don't provide direct customer service. Customers for SEI's customer service and sales support ...
SEI employees to see severe cuts Grand Forks Herald
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