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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
Atlanta Journal Constitution, USA - Nov 22, 2008
You would think in this economy, companies would be more diligent about customer service to retain clients. Even if there are last-minute circumstances, ...
MarketWatch - Nov 21, 2008
"The SEPTA Customer Service Department was kind, polite, knowledgeable and respectful...helping me to get the answers I needed about re-applying. ...
MarketWatch - Nov 21, 2008
"We developed this after determining our customer service satisfaction survey scores weren't exactly where we wanted them to be," said Ms. Ritchie, ...
MarketWatch - Nov 21, 2008
The survey assessed overall client satisfaction along with their appraisal of response time, consultant image and customer service. ...
The Columbian, WA - 1 hour ago
Prefer applicants with experience working in a cable, telecommunications or related telephone customer service environment as they will be responsible for ...
Bizjournals.com, NC - Nov 21, 2008
Reichheld is a leading authority on customer loyalty and an author and frequent speaker on the subject. A Harvard graduate, Reichheld founded Bain’s Loyalty ...
Valdosta Daily Times, GA - 4 hours ago
“And that’s by offering the best in customer service.” The Brogdons’ son, Nicholas, also works within the shop. He’sa business major in college who also ...
Best Syndication
Best Syndication, CA - 16 hours ago
One of the most important things to consider when choosing a VoIP provider is having great customer service and simplicity. CallCentric is careful to offer ...
MarketWatch - Nov 20, 2008
the leading provider of multichannel customer service and knowledge management software on-premise or on-demand, today published its 2008 international ...
MarketWatch - Nov 21, 2008
These services will include customer service, document preparation, loan closing coordination and post closing review for LendingTree Loans' conventional, ...
Bank Notes | CharlotteObserver.com
LendingTree inks deal with IBM Bizjournals.com
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PARLOT.COM: Turnkey Money Making websites Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More When you own a business, you may find yourself in... Read More When people ask, "What is CRM?" the literal answer is,... Read More Resistance has to do with putting up blocks that prevent... Read More 1) Being placed on hold endlessly. Don't you just love... Read More Why do some businesses offer points, stamps or every tenth... Read More You Never Know Who You're Serving when customers turn irate.I... Read More I wish I had a nickel for every time someone... Read More It should be a straightforward business scenario: making sure that... Read More One of the mantras we hear repeatedly in business is... Read More I hate to sound like one of those cheesy get-rich-quick... Read More Have you ever wondered why you often find a coupon... Read More Many organizations tackle to the issue of customer service by... Read More The future of customer service is here. Technology has made... Read More One of my classes in management focused on the repeat... Read More The best way to explain this concept is to tell... Read More When was the last time you received a handwritten note... Read More A client recently said to me: "Most days things seem... Read More You know how it is, you believe something for so... Read More Corporations in every sector are spending more than ever before... Read More Like any business, carpet and upholstery cleaning requires excellent customer... Read More A couple of years ago I had a call from... Read More Listening to complaints, whether they're reasonable or not, is a... Read More Businesses like to brag in their advertising about quality of... Read More We, as small business people, naturally dislike complaints from our... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Say It With Humor
How CRM Software Works -- Creating Customer Satisfaction with a Click
Reducing Customer Resistance to Your Product or Service
4 Customer Service Mistakes Companies Should Avoid Making
How To Keep Your Customers Coming Back -- Understanding Customer Retention
You Bever Know Who Youre Serving
Should I Have My Company Mystery Shopped?
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
DONT Give Your Customers What They Want!
How To Boost Your Bottom Line With Two Little Words
Making the Connection: Customer Relationships That Build Your Business
Customer Service Is More Than Just Being Nice To People
Putting The Service Back In Customer Service
The Death of the Loyal Customer
Making Your Contacts Work For You
Stand Out in Business the Write Way
Profit from a Customer Service Recovery Program
We Got It Wrong: Never Under Promise & Over Deliver
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Carpet Cleaning in Surrey
Difficult Customers - Theres No Such Thing
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Committed To Your Customer? Prove It When They Complain!
The Dissatisfied Customer
Affordable and Reliable Web Hosting Do you remember the last time you went into a... Read More May people these days have a problem with mounting debt.... Read More Homebuyers are an interesting study. Watching people make their home... Read More Customer service is everything to a business. Just look at... Read More According to a Forum Corporation survey of commercial customers lost... Read More - Excerpt from Richard Saporito's latest e-book "How to Improve... Read More What is one of the greatest ways to add value... Read More When people ask, "What is CRM?" the literal answer is,... Read More What have you done for your existing customers lately? Probably... Read More The most important aspect of a successful business is developing... Read More Newsletters can be wonderful tools for communicating with your customers... Read More You probably spend a great deal of your time looking... Read More It is important to remember that the customer doesn't necessarily... Read More First of all let's look at what customer service is... Read More Those of us in home based and small businesses are... Read More Our most powerful instinct is to avoid customer complaints, but... Read More Customer Loyalty, we all want it. Don't we?Some people say... Read More "I am writing to complain about the widget I bought... Read More Some businesses have slow paying customers or past due balances... Read More In 2002, there wasn't much interest for Kindness in business,... Read More The Call Center world is an intense pressure-driven environment continually... Read More Would you like to have customers that stay with you... Read More If you're a regular reader of my column you know... Read More Whether online or off, if you plan on running or... Read More The purpose of business is to create and retain a... Read More
How to Easily Increase Your Profits
Debt Elimination Scam
The Logic of Emotion!
Customer Service, the Internets Primary Neglected Business Concern
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
Restaurant Scheduling for Success
Be A Resource
How CRM Software Works -- Creating Customer Satisfaction with a Click
Customer Neglect
Establishing Yourself as an Expert in the Eyes of Your Customers
Making The Most Of Newsletters
Customers - Hold Onto the Ones Youve Got
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
Becoming A Solution To Your Customers Problems
Hit The Jackpot With Customer Complaints
Whats Love Got To Do With It?
Transforming Disgruntled Customers into Your Biggest Advocates
How Not to Get Stiffed, Improving Your Collection Procedures
A White Paper: Profiting with Kindness
Accountability
Stay - Say - Pay
Whats The Customer Service Buzz About Your Business?
5 Golden Online/Offline Business Rules To LIVE Or DIE By
4 Myths about Customer Value
Customer Service |